Telehealth Infrastructure

Hospitals & Medical Practices
Telehealth is quickly becoming one of the key elements of any physician’s practice. Adequate telehealth infrastructure with online patient registration, insurance, and benefits verification, charge capture, and claims processing is essential.

With social distancing rules in place, many Americans are seeking care by connecting with a doctor electronically, many for the first time.

For some of the physicians’ practices, the transition to telehealth has been easier than for others. Several healthcare providers have been required to implements telehealth infrastructure overnight and become familiar with new technologies.

A man in a hospital bed meticulously working on his laptop to implement process improvement.
A woman wearing a surgical mask and gloves is utilizing a laptop for process improvement.
Driven by the goal to keep patients away from packed medical buildings, government and private insurers have approved payment for telehealth appointments, so they are the same as in-person visits. Before the Covid-19 outbreak, insurers paid less than half that amount.

Telehealth is one of the most practical solutions;  it allows diagnosing and treating patients remotely via phone, chat, and/or video call. But it requires specific technological and administrative infrastructure. With a dependable telehealth system, patients can continue getting the necessary care and physician’s practices can partially protect their revenues.

Sunlit Cove Healthcare Consultants provide the following Telehealth Infrastructure guidance and implementations:

Financial and regulatory changes
Insurance rules & requirements
Technology (hardware, software and IT support)
Patient data & security
Telehealth specific policies and procedures
Telehealth beyond Covid-19

Before you can start or improve your telehealth infrastructure, you need to assess where you are now. Here are some questions you should think about:

What is the best telehealth platform that fits your needs?
Is your platform HIPPA compliant?
What medical services can fit into telehealth?
Do your physicians need to join a telehealth platform with the insurance company?
Does your staff know the new policies and procedures?

Sunlit Cove Business Consultants specialize in process improvement.
A Healthcare Consultant in a business suit is looking at a graph on a computer screen.

Complimentary Process Review

Let us review your "new-normal" policies and procedures and evaluate the long-term sustainability of quick pandemic fixes.

Our Complimentary Process Review Includes:

  • overview report on your current process
  • workflow chart
  • recommendations for improvement that you can implement yourself

Ensuring Our Clients Rapidly Achieve Their Financial and Operational Goals

Our focus is to help your business grow and run smoothly. We understand the challenges faced with the claims processing and recovery environment. Sunlit Cove Healthcare Consultants provide professional subjects matter experts in the healthcare industry to enhance your business. Our consulting services are available to assist with your day-to-day operations and provide expertise in growth and change management.

A businessman holding a jigsaw puzzle piece while demonstrating revenue cycle management.

Revenue Cycle Administrative Services

Our focus is to help your business grow and run smoothly. We understand the challenges faced within the claims processing and recovery environments. We understand the need to expand telehealth services in our current situation. Telehealth is working, but only if integrated with the right infrastructure and processes.

Sunlit Cove Healthcare Team, revenue cycle healthcare experts


Our team of experts at Sunlit Cove Healthcare Consulting have a diverse skillset which allows us to focus on the unique challenges facing the healthcare industry and private or nonprofit physicians’ practices today. Our combined years of expertise in healthcare administration enables us to effectively analyze constraints, problem areas, and challenges.

Lori Intravichit

Leadership | CEO

Lori Intravichit is the CEO of Sunlit Cove Healthcare Consultants. She has more than 25 years of healthcare experience. Lori has extensive experience in healthcare administration in senior management roles within both provider and payer organizations.