How To Get Your Healthcare Workforce On Board With Artificial Intelligence

Artificial Intelligence (AI) has the power to learn the human thought process and improve how the healthcare workforce operates regardless of the hospital size or location. AI is already lending support in most of the back of the office functions and has the potential to crunch data to speed up the diagnosis and identify possible treatment options.

Some of your workforce might live with the perception that “this machine will replace me, and I will lose my job.” While yes, some of the tasks will be replaced by AI, rarely will it result in a job loss. If used and implemented correctly, AI will increase the existing workforce’s efficiency and productivity, expand job responsibilities, and improve performance. It will ultimately enable the human workforce to leave the burdensome tasks to the AI and concentrate on finding new options and solutions for the healthcare industry.

The average US nurse spends 25% of work time on regulatory and administrative activities.

Imagine what would happen to patient care if every nurse would gain 25% extra working time!

Lori Intravichit, CEO of Sunlit Cove Healthcare said:

It starts at the top of the organization. As a leader, you have to create a culture that embraces innovations and technology, and find a way to overcome the objections of the adoption of AI within your workforce.

Three Essential Factors For Integrating AI Into The Workforce:

1. Prioritize People

It is simple; if you do not get buy-in from your employees, even the most sophisticated AI system will fail. The key is to clearly communicate the system’s purpose as a tool, overall organization’s objectives, goals, and expectations. Ensure that your communication includes an overview of the project timeline and who and how processes will be affected.

2. Existing Workflow Integration

Regardless of how savvy the new system is, it needs to take into account the existing workflow; the AI technology should not make current tasks more difficult or add additional tasks to make the new system work. Some changes in the current workflow may be necessary. This why it is so important to document the current workflow and then retrofit the new technology into the daily healthcare environment. This could also be an opportunity to discontinue processes that are obsolete and no longer needed.

3. Testing

Testing of all AI technology before going live is essential. It can be said that there is never to much testing review. Having to halt a go-live date is never good for employee morale.

Conclusion:
The challenges associated with AI integration are similar to those of any significant change initiatives. Understanding the full AI potential requires an investment in people, building new digital and leadership capabilities, and forward-thinking organizational culture. Sunlit Cove Healthcare Consultants can help you identify challenges and opportunities and realistically evaluate your processes. Contact us or give us a call at 727.576.2903 to get started.

Sunlit Cove Healthcare Consultants

We provide management and consulting services to help healthcare businesses run efficiently. Navigating the dynamic and complex revenue cycle management is a challenge for many health plans, health care vendors, and providers. Our consulting services are available to assist with your day-to-day operations and provide expertise in growth and change management. We manage all aspects of your enterprise from the development of the revenue cycle management process to the completion of your business cycle.

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