Case study transforming revenue cycle department for sustainable growth.

Case Study: Transforming Palm Beach County Hospital’s Revenue Cycle Department for Sustainable Growth

In the heart of Palm Beach County, where quality healthcare is critical, this medical center stands as a Federally Qualified Health Center (FQHC). A beacon of care and innovation, this 70-bed institution boasts private rooms and a 50-acre medical campus, making it a cornerstone of medical excellence. As Florida’s exclusive rural teaching hospital, it embodies a commitment to advancing healthcare in both rural and urban communities.

Goals Aligned, Outcomes Transformed

The mission of this engagement was multi-faceted, addressing critical areas that would shape the hospital’s financial landscape:

  • Interim Management and System Conversion Support: The transition following a system conversion can be complex. Sunlit Cove Healthcare Consultants provided the necessary interim management assistance, ensuring a seamless shift and minimizing disruption to revenue streams.
  • Streamlined Policies and Procedures: Efficient processes are the backbone of a successful revenue cycle. Sunlit Cove Healthcare Consultants undertook the task of improving and streamlining existing policies and procedures, laying a foundation for effective revenue capture.
  • Optimizing Collection Rates: Collecting revenue efficiently is essential for sustained growth. Through meticulous analysis and strategic implementation, collection rates experienced a substantial boost, reaffirming the hospital’s financial stability.
  • Staff Retraining for Continuous Growth: A knowledgeable and empowered staff is crucial. Sunlit Cove Healthcare Consultants conducted comprehensive staff retraining to equip the team with the tools and skills needed to achieve optimal outcomes.
  • Independence for the Revenue Cycle Department: The ultimate goal was to foster self-reliance within the hospital’s Revenue Cycle team. With a determined commitment to enhancing their capabilities, Sunlit Cove Healthcare Consultants ensured that the hospital was well-equipped to navigate the complex landscape of revenue cycle management confidently.

Lori Intravichit & Sunlit Cove Healthcare Consultants: A Catalyst of Change

The journey towards a remarkable transformation begins with leadership, and at the helm of this change is Lori Intravichit. Lori, an industry expert, joined the medical center as an interim revenue cycle manager, bringing with her a wealth of knowledge and experience. Her initial task was challenging yet crucial – to provide interim management assistance during a system conversion. However, her vision extended far beyond the immediate need. Lori recognized the opportunity for substantial improvements in policy, procedures, collection rates, staff capabilities, and the ultimate goal of creating a self-reliant revenue cycle department.

Lori Intravichit, CEO of Sunlit Cove Healthcare, said:

Our partnership with The Medical Center exemplifies the remarkable transformation achievable through collaboration, dedication, and strategic insight.

Revolutionizing Revenue Cycle Management: A Resounding Success

The collaboration between The Medical Center and Sunlit Cove Healthcare Consultants has yielded transformative results, rewriting the hospital’s financial narrative. The heart of this transformation is the dramatic increase in revenue cycle collections, with a staggering monthly improvement of over half a million dollars.

Empowering Hospital Collections through Expertise

At the core of this remarkable turnaround is the infusion of interim management and collections assistance by Sunlit Cove Healthcare Consultants. Lori and her team took the reins, driving a substantial increase in the hospital’s revenue collections. Their approach was multi-faceted, targeting critical areas for improvement.

Two Years and Counting of Transformation

The engagement started two years ago, and it is still ongoing, during which Sunlit Cove Healthcare Consultants effectively turned over the management of the business office back to the hospital’s Revenue Cycle department. This transition marked the culmination of a successful empowerment process, enabling the hospital to independently manage its revenue cycle operations.

Pioneering Ambulance Business Collections

In an extraordinary achievement, collections for the hospital’s newly acquired ambulance business soared by over 200%. This accomplishment signifies a robust foundation for sustained and timely collections in this crucial area, contributing significantly to the hospital’s overall financial health.

Statistics That Speak Volumes

Collections Increase: Monthly collections surged by over half a million dollars, marking a substantial financial uplift.

Ambulance Business Triumph: Collections for the newly acquired ambulance business escalated by an impressive 200%, laying the groundwork for ongoing success.

Conclusion: A Tale of Transformation

The collaboration between the Palm Beach County Medical Center and Sunlit Cove Healthcare Consultants stands as a testament to the power of expertise and visionary leadership. Over two years, revenue cycle operations have undergone a monumental shift, leading to increased collections, streamlined procedures, and an empowered staff. This case study exemplifies that with the right strategies and allies, hospitals can pave the way towards financial stability and sustainable growth.

Unlock Your Path to Financial Excellence

Ready to embark on your hospital’s journey to revenue cycle transformation? Unlock the potential for growth, streamlined operations, and self-reliance with Sunlit Cove Healthcare Consultants. Discover how our expertise can guide you towards remarkable financial success. Your journey towards revenue cycle excellence begins here.

Ready to get started? We can help! Contact us, email Lori@Sunlitcovehealthcare.com or give us a call at (727) 278-3009!

Start today and schedule your free process review!

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Sunlit Cove Healthcare Consultants

We provide management and consulting services to help healthcare businesses run efficiently. Navigating the dynamic and complex revenue cycle management is a challenge for many health plans, health care vendors, and providers. Our consulting services are available to assist with your day-to-day operations and provide expertise in growth and change management. We manage all aspects of your enterprise from the development of the revenue cycle management process to the completion of your business cycle.