Our focus is to help your business grow and run smoothly. We understand the challenges faced within the claims processing and recovery environments. Sunlit Cove Healthcare Consultants provide professional subjects matter experts in the healthcare industry to enhance your business. Our consulting services are available to assist with your day-to-day operations and provide expertise in growth and revenue cycle change management.
For some of the physicians’ practices, the transition to telehealth has been easier than for others. The recent Covid-19 outbreak forced several healthcare providers to implements telehealth infrastructure overnight and become familiar with new technologies.
The business office had to identify the credit balances that needed to be refunded vs. the accounts that required a financial adjustment. Sunlit Cove Healthcare consultants remained on-site for continuous follow-up and management training to ensure the tracking review was monitored daily. The credit balances met compliance standards within 120 days of the implementation of the new process and tracking system.
Sunlit Cove Healthcare consultants interviewed and hired all staff, developed, completed all policies and procedures in addition to leading all training sessions for the new employees. The department was continually run by Sunlit Cove Healthcare consultants for nine months until the right candidate was identified and hired.
The business office that was not posting as much as 30% of the payments received on a monthly basis was able achieved 100% compliance within the first 30 days of Sunlit Cove Healthcare's team new process implementation.